The N.C. Division of Motor Vehicles is reminding customers of changes announced in February to appointment scheduling, walk-in availability, and office hours in order to improve service at its 115 driver license offices across the state.

Beginning Monday, May 1, all customer services statewide will be provided on a walk-in basis after noon. Appointments will only be available in the mornings through the 11 a.m. hour and can be booked at skiptheline.ncdot.gov.

“We’re making adjustments to increase walk-in availability because that’s what we’ve heard our customers want,” said NCDMV Commissioner Wayne Goodwin, “and given that about 25% of appointments are no-shows, we will be better able to maximize efficiencies by shifting to more walk-in availability.”

Even with this change, walk-in customers may still have the opportunity for morning-hour service if there is time between scheduled appointments or if a customer does not appear for a scheduled appointment.